Learn and grow together!
There is more work to be done than there are hours in the day. Time is money. How much time will you and your employees spend figuring out how to build a department, improve a process, grow something, and train. Don't work harder, work smarter.
Learning & Development
Grow from where you are to where you want to be!
What are your gaps? Do you need to build a training department? Do you want to take your existing one to the next level? Do you need training that sticks? Whether you are starting from the beginning or need to improve where you are, Tyler can help. He can help you set up/improve your blended, micro, virtual, in- person, and hybrid training.
leaders need to be learning!
How are your leaders performing? What does your leadership bench strength look like? Do your leaders feel like they are growing? Do you have newly promoted leaders that need to know how to go from peer to leader? Are you worried about leadership retention? No? Tyler can help. Let’s build a program your leaders can’t refuse! This may include leadership basics, effective communication skills, team culture, accountability, responsibility, and leading vs. managing.
Call Center Operations
Operations! operations! operations!
Call center structure, metrics, culture, career pathing, soft skills, technical skills, etc. Do you need help building it? Do you want to improve what you have already built? Where does training fit in? We know the list is long, change happens fast, and there is always more to do. Work with Tyler and you will be amazed at what you can create or improve!